Thank you for shopping with us at fastnfresh.ae. We strive to provide the best products and services to our customers. Please read our return and refund policy carefully to understand your rights and responsibilities.
Return Policy
We accept returns under the following conditions:
– Return Window: You may return products within 7 days of the purchase date.
– Product Condition: Items must be in their original packaging, unused, and in the same condition that you received them. Perishable goods such as food items must be returned within 24 hours of purchase and must be unopened.
– Reason for Return: Returns are accepted for defective, damaged, or incorrect items. For non-perishable items, a valid reason must be provided.
Return Process
1. Request a Return: Contact our customer service team at [info@fastnfresh.ae] or call us at [+971547392000] to initiate a return. Provide your order number, the product you wish to return, and the reason for the return.
2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Return the Product: Bring the product to our store or arrange for a return pick-up as instructed. Ensure the RMA number is clearly included with the return.
4. Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the return conditions. You will be notified of the approval or rejection of your return within 3 business days.
Refund Process
– Approval of Return: If your return is approved, we will process your refund within 5 business days. The refund will be applied to your original method of payment.
– Notification: You will receive an email or SMS confirmation once the refund has been issued. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Customer Requirements
– Return Window: Returns must be initiated within 7 days of purchase. Perishable items must be returned within 24 hours.
– Product Condition: Returned items must be unused, undamaged, and in their original packaging.
– Documentation: Include proof of purchase and the RMA number provided by our customer service team.
Non-Returnable Items
Certain items are not eligible for return, including:
– Perishable goods beyond 24 hours from purchase
– Opened or used items
– Gift cards
– Downloadable software products
Exchanges
If you received a defective or damaged product, please contact us at [info@fastnfresh.ae] or [+971547392000] for an exchange. We will cover the shipping costs for exchanges due to damaged or defective products.
No Returns or Refunds Policy
If you do not accept returns or refunds, please clearly state:
“We do not accept returns or offer refunds for any products. All sales are final. If you have any questions or concerns about your purchase, please contact our customer service team at [info@fastnfresh.ae] or [+971547392000].